Job Title: Technical Support Manager
Location: Nottingham, UK (On-site, 5 days a week)
Company: A Leading Telematics Business
Are you an experienced technical support professional with a knack for managing and leading a team? Are you passionate about telematics and eager to contribute to the success of a dynamic company? If so, we want to hear from you! Join our team as a Technical Support Manager at Company Name in Nottingham, where innovation and excellence drive our commitment to providing cutting-edge telematics solutions.
As a Technical Support Manager, you will be responsible for overseeing and leading our technical support team to deliver exceptional service to our clients. Your key responsibilities will include:
- Managing and mentoring a team of technical support professionals.
- Providing second-line fault support to ensure timely resolution of issues.
- Collaborating with cross-functional teams to address technical challenges.
- Developing and implementing training programs for continuous improvement.
- Ensuring compliance with service level agreements (SLAs) and maintaining high customer satisfaction.
To be successful in this role, you should possess:
- Proven experience in a technical support role, preferably in the telematics industry.
- Strong leadership and team management skills.
- Technical proficiency in troubleshooting and problem-solving.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Bachelor's degree in a relevant field or equivalent work experience.
- Previous experience in second-line fault support.
- Knowledge of telematics systems and solutions.
- Willingness to work on-site in Nottingham, 5 days a week.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A collaborative and innovative work environment.
- The chance to be part of a leading telematics business shaping the future of the industry.
If you are ready to take on a challenging and rewarding role as a Technical Support Manager with Company Name , apply today by submitting your resume and a cover letter outlining your relevant experience. Join us in driving excellence in telematics solutions!