Technical Support Manager

  • Job Reference: 1230161110-2
  • Date Posted: 5 February 2024
  • Recruiter: GTS International
  • Location: Nottingham, Nottinghamshire
  • Salary: £25,000 to £35,000
  • Bonus/Benefits: Bonus
  • Sector: Engineering
  • Job Type: Permanent

Job Description

Job Title: Technical Support Manager

Location: Nottingham, UK (On-site, 5 days a week)

Company: A Leading Telematics Business

Are you an experienced technical support professional with a knack for managing and leading a team? Are you passionate about telematics and eager to contribute to the success of a dynamic company? If so, we want to hear from you! Join our team as a Technical Support Manager at Company Name in Nottingham, where innovation and excellence drive our commitment to providing cutting-edge telematics solutions.

Responsibilities:

As a Technical Support Manager, you will be responsible for overseeing and leading our technical support team to deliver exceptional service to our clients. Your key responsibilities will include:

  • Managing and mentoring a team of technical support professionals.
  • Providing second-line fault support to ensure timely resolution of issues.
  • Collaborating with cross-functional teams to address technical challenges.
  • Developing and implementing training programs for continuous improvement.
  • Ensuring compliance with service level agreements (SLAs) and maintaining high customer satisfaction.

Qualifications:

To be successful in this role, you should possess:

  • Proven experience in a technical support role, preferably in the telematics industry.
  • Strong leadership and team management skills.
  • Technical proficiency in troubleshooting and problem-solving.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment.

Requirements:

  • Bachelor's degree in a relevant field or equivalent work experience.
  • Previous experience in second-line fault support.
  • Knowledge of telematics systems and solutions.
  • Willingness to work on-site in Nottingham, 5 days a week.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and innovative work environment.
  • The chance to be part of a leading telematics business shaping the future of the industry.

If you are ready to take on a challenging and rewarding role as a Technical Support Manager with Company Name , apply today by submitting your resume and a cover letter outlining your relevant experience. Join us in driving excellence in telematics solutions!