Technical Support Manager

  • Job Reference: 1160030952-2
  • Date Posted: 8 November 2023
  • Recruiter: Talent Find
  • Location: London
  • Salary: £40,000 to £50,000
  • Sector: I.T. & Communications
  • Job Type: Permanent
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Job Description

Technical Support Manager
Remote (UK Only)
£40,000 to £50,000 based on experience

DO NOT APPLY IF YOU DO NOT HAVE IMANAGE OR NETDOCUMENTS OR DOCUMENT MANAGEMENT SUPPORT EXPERIENCE!

Our client is a provider of document management systems and is now looking to recruit a Technical Support Manager.

Are you a proactive, tech-savvy professional with a desire for leadership? Look no further! Our client is seeking a dynamic Technical Support Manager to manage their talented team, ensuring top-notch client support and technical excellence. This role is perfect for those who thrive in a home-based setting.

Key Responsibilities:

  • Lead and Manage: Steer the support team, enhancing their technical know-how, with a particular emphasis on document management systems such as iManage and NetDocuments.
  • Client Support: Provide exemplary support through chat, email, and phone interactions.
  • Training Excellence: Oversee professional and timely remote training sessions, from regular webinars to tailored programs for clients.
  • Integration Support: Take charge of supporting integrations with various products, ensuring seamless functionality from the application perspective.
  • Work closely with the development team to prioritise and articulate issues, ensuring clear communication and effective resolution.

The Ideal Candidate:

  • Strong Support Background: Demonstrable experience with document management systems, specifically iManage and NetDocuments, is essential.
  • Leadership Skills: Suitable for current team leaders or senior team members adept in team management.
  • Excellent Communicator: Able to convey messages clearly to both clients and team members.
  • Dedication: A willingness to dive into all aspects of the product, enhancing both internal operations and external offerings.

If you're ready to take on this challenging yet rewarding role and lead the company's support team to new heights, then apply today.

This is a full remote based Technical Support Manager role but you must be based in the UK.

Please Note: Applicants without experience and knowledge of document management systems such as iManage, NetDocuments will not be considered