Technical Support

  • Job Reference: 1162503697-2
  • Date Posted: 11 November 2023
  • Recruiter: Dynamite Recruitment
  • Location: Fareham, Hampshire
  • Salary: £23,000 to £27,000
  • Bonus/Benefits: Full Time
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Salary: £23,000 to £27,000 P/A Depending on experience
Location: Fareham
Hours: Flexible starting and finishing times, 8:30am to 9:30am, 5:30pm to 6:30pm
This role is fully office-based, occasional travel may be required
Full training will be provided
Full benefit package like no other some include:
  • 28 days annual leave + 1 day off for your birthday
  • Daily food and drink are provided throughout the day
  • Onsite gym
  • Private medical insurance
  • Plus so much more
Our client is looking for a technical-minded, customer service-focused individual to join their vibrant and energetic business based on the outskirts of Fareham. This position is heavily customer- focused and you will be responsible for monitoring and creating new ways to improve the overall customer support for the company s customers.

The duties of the Technical Support will be:
Produce and manage the customer knowledge base for technical support and identifying any gaps
Obtain relevant customer feedback and report on the findings
Put together and manage responses for technical issues online
Manage customer escalations ensuring all processes are dealt with correctly.
Work closely with internal teams and streamline improvements were possible
Support senior management when required
Carry out adhoc duties when needed

Experience required for the Technical Support:
Our client would be keen to speak with candidates who have worked in a similar position or from the likes of, Customer/Technical Support, Helpdesk, QA and Customer Experience.
You will be career-driven and genuinely want to look at ways you can develop in your career.
Exceptional written and verbal communication skills with a strong focus on writing.
Be enthusiastic and an overall team player!

Applicants are urged to apply with their CV or contact Jessica Martin at Dynamite Recruitment