Technical Support Engineer

An exciting opportunity has become available for a Technical Support Engineer to join a well-established and growing company based in Romsey.

The main responsibilities of the Technical Support Engineer are answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company s products and services, as well as troubleshooting any technical problems they may have.

Main Duties of the Technical Support Engineer

• Provide first line technical support to UK and international customers
• Provide support to the internal and external Sales Team while also liaising with the engineering and manufacturing teams.
• Control of internal service data base on all issues with field products
• Control replacement part SOE s
• Control and updating of Technical Specifications for Company Products
• Control and update User Manuals for Company Products
• Control and update Service Manuals and Schematics for Company Products

Key Competencies of the Technical Support Engineer

• Electrical or electro-mechanical background
• Knowledge in Electricity, UPS, Generators, Inverters and Batteries
• BTEC / HNC Electronic Engineering and 18th Edition latest
• Knowledge of CAD and understanding Electrical drawings
• Strong knowledge of Microsoft Excel, Word and Outlook
• Excellent customer service skills and ability to communicate at all levels
• Excellent organisation, time management and prioritisation skills
• Solution orientated with a positive, can-do attitude

The Technical Support Engineer is a permanent/full-time role. Our client is offering an annual salary up to £34,000 per annum dependant on experience, alongside other benefits,holiday increasing by 1 day for each year of service, free on-site parking, profit related bonus and private medical insurance.

If you would like to further your career and make your mark in a fast-paced, dynamic, growing business, please APPLY NOW!