Technical Support Engineer

Michael Page have been appointed to recruit for an permanent Service Engineer opportunity base around Leeds & Birmingham. We are proud to be partnering with a long standing business who have recently experienced a period of growth.

Client Details

Michael Page have been appointed to recruit for an permanent Service Engineer opportunity base around Leeds & Birmingham. We are proud to be partnering with a long standing business who have recently experienced a period of growth.

Description

• Product Quality assessments and issue management
• Technical support to Authorised repair Partners, including audits and field accompaniments
• Training and knowledge gap assessment for Repair Partner Engineers
• Assess repair data to identify failure trends and opportunities for improvement
• Technical support
• New product assessments including first spares orders, document review and training requirements
• Technical bulletins for Field engineers
• Failed product assessments and incident reporting
• Performance reviews supporting the Technical Manager in performance reviews with Service Partners
• Recall and rework management
• Incoming stock quality assessments

Profile

• Formal Technical qualifications
• 5+ years experience in the repair of consumer electronics
• Experience in data review using Microsoft excel or other similar packages
• Ability to review processes and procedures to suggest improvements, write reports and/or produce technical bulletins
• Ability to coach and train Engineers when new technical solutions are available.
• Technically capable with the ability to communicate with all parties and to accurately interpret and communicate technical solutions
• Self-confident with a passion for quality and efficiency improvements
• Take ownership of service related enquiries to resolution
• Remain up to date with current repair and regulatory standards
• Ability to assess quality and suggest improvements.

Job Offer

• Excellent salary + car allowance + fuel paid
• 23 days annual leave plus public bank holidays, long service increment up to 25 days.
• Company pension
• On-site parking
• Employee discount and more staff benefits subject to the current availability