Technical Support Engineer

IT Technical Support Engineer required for a 3 month interim assignment in Knaresborough. Up to £40K (pro rata) + benefits. Immediate start available. Monday to Friday 8.30 a.m. - 5.15 p.m.

Our client is a global supplier of environment improvements products, employing over 800 staff across 18 sites.

Technical Support Engineer Responsibilites:

• Primary IT liaison for the Knaresborough site for their outsourced IT providers, taking instruction from the providers and internal IT and also suggesting improvements to the services from a user perspective.
• Relay any key messages between IT and the site, working with users to ensure directives given by IT are actioned.
• Maintain and update documentation relevant to the site.
• Maintain the IT asset management of the site.
• Deliver a professional response to incidents and tasks, providing timely and accurate updates to stakeholders.
• Demonstrate the ability to troubleshoot and solve problems both as part of a team and individually.
• Execute and deliver on tasks as required by the Group IT Manager for project based work.
• Onsite repairs and hardware changes
• Following and implementing Group IT policies

Technical Support Engineer candidate requirements:

Essential:

• Customer service mentality
• Ability to interpret user requirements and act on them
• Hands on approach to problem solving
• Solid understanding of networking and Windows computers to be able to independently solve problems (will be supported by 3rd party but need to be independent also)
• Ability to configure PC's and Mobile phones to a basic state
• Strong interpersonal skills
• Understanding of basic AV (Audio Visual) setups
• IT certificates related to networking and general IT support or relevant working experience.

Nice to have;

• Working knowledge of the Microsoft 365 admin suite
• Working knowledge of backup and security principles

This is an interesting opportunity to join a friendly, professional team on a 3 month assignment.