Technical Support Engineer

  • Job Reference: 1166380339-2
  • Date Posted: 15 November 2023
  • Recruiter: Technical Placements Ltd
  • Location: Knaresborough, Yorkshire
  • Salary: £35,000 to £40,000
  • Bonus/Benefits: Benefits
  • Sector: I.T. & Communications
  • Job Type: Temporary

Job Description

IT Technical Support Engineer required for a 3 month interim assignment in Knaresborough. Up to £40K (pro rata) + benefits. Immediate start available. Monday to Friday 8.30 a.m. - 5.15 p.m.

Our client is a global supplier of environment improvements products, employing over 800 staff across 18 sites.

Technical Support Engineer Responsibilites:

  • Primary IT liaison for the Knaresborough site for their outsourced IT providers, taking instruction from the providers and internal IT and also suggesting improvements to the services from a user perspective.
  • Relay any key messages between IT and the site, working with users to ensure directives given by IT are actioned.
  • Maintain and update documentation relevant to the site.
  • Maintain the IT asset management of the site.
  • Deliver a professional response to incidents and tasks, providing timely and accurate updates to stakeholders.
  • Demonstrate the ability to troubleshoot and solve problems both as part of a team and individually.
  • Execute and deliver on tasks as required by the Group IT Manager for project based work.
  • Onsite repairs and hardware changes
  • Following and implementing Group IT policies

Technical Support Engineer candidate requirements:


  • Customer service mentality
  • Ability to interpret user requirements and act on them
  • Hands on approach to problem solving
  • Solid understanding of networking and Windows computers to be able to independently solve problems (will be supported by 3rd party but need to be independent also)
  • Ability to configure PC's and Mobile phones to a basic state
  • Strong interpersonal skills
  • Understanding of basic AV (Audio Visual) setups
  • IT certificates related to networking and general IT support or relevant working experience.

Nice to have;

  • Working knowledge of the Microsoft 365 admin suite
  • Working knowledge of backup and security principles

This is an interesting opportunity to join a friendly, professional team on a 3 month assignment.