Technical Support Engineer

  • Job Reference: 1234412148-2
  • Date Posted: 9 February 2024
  • Recruiter: People Source Consulting
  • Location: Antrim, County Antrim
  • Salary: £31,000 to £38,000
  • Bonus/Benefits: 28 days holiday, 3% pension +more
  • Sector: I.T. & Communications
  • Job Type: Contract

Job Description

Technical Support Engineer Microsoft 365 Customer Support

Do you want to join one of the biggest tech companies in the world?

My client is looking for Support Engineers to serve as frontline technical resources for customers and partners via phone, email or web.

Using your experience in Microsoft 365, you'll collaboratively and reactively solve customer problems, providing proactive support advice, contributing to product quality and enhancements.

You will be part of a team responsible for providing an outstanding technical support experience to business customers.

CONTRACT

Hybrid (2/3 days a week on-site in Belfast)

18 month, PAYE contract

Salary Equivalent - DOE

Additional Benefits

RESPONSIBILITIES

Problem identification to full resolution

Responsible for the customer support experience

Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams

Identify cases that require escalation

WHAT WE'RE LOOKING FOR

Knowledge and demonstrated technical proficiency in Microsoft 365

Technical support experience investigating complex issues relating to performance, administration, site configuration and customization.

Strong knowledge of Office Setup & Deployment process.

Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive

If you are passionate about technology and eager to help customers and partners, please submit your CV for immediate review

Technical Support Engineer Microsoft 365 Customer Support

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.