Technical Support Analyst

  • Job Reference: 1234972606-2
  • Date Posted: 9 February 2024
  • Recruiter: Talentworx Ltd
  • Location: Kilmarnock, Ayrshire
  • Salary: £27,000 to £32,000
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Talentworx are working with an MSP in Ayrshire who are looking to recruit a Technical Support Engineer to join their 2nd line Technical Support team. You will need to possess a good technical knowledge of installing and supporting varied types of hardware and software. You will also be experienced in providing excellent customer service and incident resolution.

Key Responsibilities:

Providing remote customer focused 2nd and 3rd line IT support
Resolving customer issues within predefined service level agreements
Provide support to field based engineers
Liaising with third party suppliers
Mentor 1st line analysts to improve their skillsets

Required Skills:

Strong understanding of general IT Support including using various methods of remote support.
Good technical and analytical skills.
Experience with Microsoft server products, Remote desktop services, Office 365, Azure AWS, Dealing with third party software and VMWare and Hyper V Knowledge is essential.
Must have good networking experience preferably with WAN / LAN Based products managing Routers, Switches, VLANs and Wireless technologies.
Verifiable experience providing desktop support to end users.
Solid experience in problem analysis and resolution of software problems.
Proven ability to function in a self-directed environment.
Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
Innovative thinker who is positive, proactive and readily embraces change.
Ability to handle clients professionally during all interfaces.
Strong written and verbal communication skills.
Must be able to provide root cause analysis.
Successful candidate will require a Disclosure Scotland Check.

Qualifications & Experience:

3 + years experience is essential with an understanding of Microsoft based network environments.
This position would preferably be in a similar MSP type business providing 2nd and 3rd Line IT Support to SMEs, Public Sector and Enterprise environments.

HND or above in IT related subject or equivalent and hold current and relevant IT Certification is preferred.


The role is office based in the service desk team however the candidate should be willing to visit clients sites if required to.

Job Types: Full-time, Permanent

Salary: £27K-£32K DOE


  • Bereavement leave
  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking
  • Profit sharing
  • Sick pay


  • 8 hour shift
  • Monday to Friday

Work Location: In person