Technical Support Advisor

  • Job Reference: 1230537344-2
  • Date Posted: 5 February 2024
  • Recruiter: Jobwise Ltd
  • Location: Manchester
  • Salary: £24,000
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch!

I am recruiting a Customer Service Advisor for a fast-growing IT company based in the Altrincham area. Paying a starting salary of GBP24k, you will work as part of a close-knit team, in educating and troubleshooting any technical queries from customers. Based in their swanky offices, I am keen to speak to candidates who have a passion for IT and delivering an outstanding experience to the customer.

What will you be doing as a Customer Service Advisor?
Handling any incoming customer queries via telephone, email & live chat
Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
Develop an in-depth knowledge of the companys products and services
Manage a busy workload and assess priorities
Accurately record all information and dialogue with the customer on internal system
Any other ad-hoc duties as required

We would LOVE to hear from you if you have the following skills and experience:
Previous experience as a Customer Service Advisor, Helpdesk agent is preferred
Previous knowledge or experience from a Telecoms, IT or Technical environment is desirable
Experience of call handling is absolutely essential
Proactive and solutions focused approach to work
Excellent communication skills, with ability to deliver the message with confidence and empathy
Be able to listen and really pinpoint what the issue is
Enjoy working as part of a team, but have the drive to work on own initiative

What will you get in return for your work as a Customer Service Advisor?
Salary: GBP24000
Working Hours: 37.5 hours a week on shift rota between 8:30am - 6pm (Monday - Sunday)
Weekend shifts are remote based
Holidays: 25 days holiday + bank holidays
Opportunities for progression and personal development
Chance to join a fun, dynamic working environment

If this sounds like a role you will LOVE, please send your CV to (url removed) to apply!

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