Technical Support Admin

  • Job Reference: 1165596501-2
  • Date Posted: 14 November 2023
  • Recruiter: Jobwise Ltd
  • Location: Manchester
  • Salary: £24,000
  • Bonus/Benefits: Contrib Pension
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Are you a quick, thinking adaptable candidate that has previous experience in a Technical support role? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, please get in touch!

I am recruiting for a Technical Support Admin? for a fast-growing IT company based in the Altrincham area. Paying a salary of GBP24k depending on experience, you will work as part of a close-knit team and be responsible for completing the onboarding of new customers. I am keen to speak to candidates who have previous experience managing a diverse and busy workload.

What will you be doing as a Technical Support Admin?
Use the internal ticket system, ensuring that support requests are logged and responded to correctly, in line with Quality Framework
Assist with technical or billing queries, including fault resolution
Own and case manage any complex issues until full resolution, managing your customers experience and ensuring they are kept up to date
Place orders for replacement routers or other equipment, fulfil the orders and post them to customers
Respond to engineer requests for troubleshooting
Escalate any errors that are unmanageable to your Manager
Meet service targets agreed by the business
Send SMS maintenance alerts
Following a strict process

We would LOVE to hear from you if you have the following skills and experience:
Previous experience as: Planning Coordinator, Scheduler, Resource Planner, Onboarding Admin, or similar role is desirable
Previous experience in a varied, customer focused environment
Skilled relationship builder - able to build relationships with internal colleagues and any external contacts
Able to manage and prioritise a busy and diverse workload
Excellent communication skills with confidence to speak to people from all levels
Good IT Skills
Ability to perform well under pressure

What will you get in return for your work as a Technical Support Admin?
Salary of GBP24000 annually
Working Hours: 37.5 hours Monday - Friday with an occasional Saturday from home (some flexibility)
Holidays: 24 days holiday + bank holidays
Opportunities for progression and personal development within the first 6 months
Chance to join a fun, dynamic working environment
Opportunity to earn double overtime

If this sounds like a role you will LOVE, please send your CV to (url removed)

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