Technical Sales Assistant

To support an increasing order book and help manage sustainable growth we are looking for someone who has a passion for customer service and take part in a range of new business development activity.

Day to day duties

• Answering the phone and transferring calls.
• Keeping customer database up to date and maintain accuracy.
• Liaise with customers on order progress/ changes to delivery i.e late or changes to quantities.
• Following up and get feedback on quotations.
• Maintain and analyse sales data.
• Research potential new markets and present findings to Sales Manager.
• Make introductory calls to potential new customers.
• Sourcing components and finished goods we are unable to manufacture.
• Support the whole sales team including sales reps that work remotely.
• Input orders onto sage and send order acknowledgements via email.
• General office administrative tasks.
• Dealing with customer queries over the phone, email and occasionally face to face.
• Some domestic duties around the office.

Essential Skills

• Outstanding customer service and communication skills.
• Excellent attention to detail and organisational skills.
• Ability to work under pressure.