Technical Product Support Engineer
Salisbury- Fully On-Site
30,000 - 34,000 - Pension + Holidays + Development
This is an excellent opportunity for a dedicated and skilled Technical Product Support Engineer to join a dynamic team at a leading BioPharma company. If you are eager to enhance your technical, product, and customer support skills, this is the perfect opportunity for your career growth.
This company is recognised as pioneers in the field of medical equipment, dedicated to providing top-quality solutions. This company takes pride in its strong commitment to environmental sustainability as well as their corporate social responsibility.
In this varied role, you will provide essential product and technical support ensuring the smooth operation and maintenance of the clients' product. You will be the first port of call for customers, and be dedicated to understanding their needs as well as providing efficient and effective solutions which will include installation, calibration, and maintenance processes for equipment.
The ideal candidate for this role should have proven experience in providing technical product support, particularly within a medical device environment. Great note-taking skills and a commitment to effective documentation are essential. Additionally, you should be adept at staying up-to-date with evolving client product demands and comfortable conducting training sessions for both customers and fellow staff members.
This is a fantastic opportunity to contribute to the healthcare industry and make a difference in the lives of many. If you are passionate about technology and eager to solve complex challenges, we encourage you to apply!
The Role:
- Provide exceptional technical support through various channels.
- Troubleshoot medical product issues and offer solutions.
- Collaborate with customers to understand their unique requirements.
- Assist with equipment installation, calibration, and maintenance.
- Maintain detailed documentation of technical support cases.
- Communicate issues to other internal teams.
- Conduct product training sessions for customers.
- Stay updated on industry trends and best practices.
The Person:
- Demonstrated experience in technical support within a medical setting or a related field.
- Exceptional problem-solving and troubleshooting capabilities.
- Strong communication and customer service proficiencies.
- Effective at both independent work and collaborative teamwork.
- Proficient in technical support tools and software.
- Open to occasional travel for on-site assistance.
- Able to commute to Salisbury.
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Mary Quaife at Rise Technical Recruitment.
This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.
Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
