Technical Motor Claims Auditor / Supervisor

  • Job Reference: 1233766425-2
  • Date Posted: 8 February 2024
  • Recruiter: Massenhove Recruitment
  • Location: Liverpool, Merseyside
  • Salary: On Application
  • Sector: Insurance & Superannuation
  • Job Type: Permanent

Job Description

Technical Motor Claims Auditor/Supervisor

Job Market - Motor Insurance

Technical Auditor/Supervisor - About the role

The role of Motor Technical Internal Auditor/Supervisor will encompass the development, planning, execution and reporting of technical and quality audits across the business unit.

Technical audits will be undertaken in accordance with internal audit policy and procedure and client requirements.

The role will involve a considerable amount of interface with the Technical Manager of the business unit and interface with the firm's operational and support functions and clients will also be required.

It will require identifying risks and making recommendations for technical improvements across the business unit.

It is important that you have an interest in improving technical quality and the ability to coach and mentor to develop others into multi-track handlers.

You will have a responsibility to drive the technical progression of File Handlers and to help achieve technical excellence within the Motor unit in line with client guidelines and SLA requirements.

Technical Auditor/Supervisor - Key duties

Provide assistance and support to the Technical Manager of Motor in the undertaking of the internal technical audit regime and supporting with increasing the multi-track financial authorities in the business unit.

Undertake and lead internal technical audits in line with the internal audit programme.

Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise.

Provide clear and effective feedback (orally and in written report format) to both file handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so.

Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.

Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner.

Identify opportunities to develop and enhance existing procedures and processes where appropriate.

In conjunction with the Technical Manager of the Motor Division consider training requirements and skill gaps analysis at both handler and strategic business unit level.

Develop and supervise others to achieve a multi-track financial authority.

Technical Auditor/Supervisor - Key requirements

A proven history of handling multi-track and fast track personal injury motor claims in the legal and/or insurance sector is essential.

Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner.

Knowledge of dealing with third party costs (but not a pre requisite).

Knowledge of handling multi-track and fast track credit hire claims in the legal and/or insurance sector would be advantageous but not a pre requisite.

Knowledge of developing or maintaining MI reporting systems.