The Controllers role is to ensure the effective and efficient day-to-day planning and scheduling of engineers routes and workloads on various reactive and planned service contracts.
The role will be varied and involve communicating with our customers, engineers, service desk/internal teams, suppliers, and subcontractors while acting as a point of contact between all parties.
Representing the company in a professional and competent manner at all times and developing strong working relationships with colleagues and clients.
Control and plan the daily workloads of designated engineering teams throughout the UK & N.I.
Schedule all works (new and historical) effectively and efficiently while working to predetermined attendance and fix SLA/KPI targets on a bespoke CAFM platform.
Manage outstanding parts in conjunction with the admin support teams, ensuring equipment downtime is kept to a minimum while identifying and escalating any issues surrounding the availability and reliability of components.
Analyse weekly reports to drive outstanding work order numbers down to meet SLA & KPI targets.
Remotely monitor refrigeration equipment and diagnose faults or false alarms. This will lead to the triage of alarms to aid the scheduling process and a reduction in work order volumes for engineers in the field.
Provide technical support to refrigeration engineers & service desk administrators. This will also include liaison with client bureaus to address and resolve issues.
General administrative duties will include answering internal and external calls, monitoring group mailboxes, and performing tasks that are necessary for the smooth operation of the department.
The ability to work under pressure and meet the high expectations of our customers is an essential part of this job, as is the flexibility, on occasion, to work additional hours.
Candidates will ideally have previous refrigeration experience/knowledge and possess a qualification in either a mathematical or technical discipline (although this is not essential).
Resourcing Group is acting as an Employment Agency in relation to this vacancy.